Manager, Technical Account Management

TL;DR

Manager, Technical Account Management (Customer Success/TAM): Lead a Technical Account Management team supporting mid-market to enterprise customers across AMER with an accent on onboarding, adoption, expansion, and renewal-risk execution. Focus on building a disciplined, data-driven, AI-augmented customer engagement motion that improves customer health, retention, and scalable outcomes.

Location: Remote (United States)

Salary: $140K – $195K OTE annually

Company

ClickUp is an AI-native productivity platform that unifies tasks, docs, chat, calendar, and enterprise search.

What you will do

• Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders for mid-market to enterprise accounts across AMER.
• Set and run an operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility.
• Drive consistent customer engagement across onboarding, adoption, expansion, and renewal-risk moments.
• Use customer health signals, adoption data, renewal timing, and account context to prioritize work and intervene early.
• Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews connecting activity to business value.
• Build and operationalize AI-driven workflows, agents, and automated playbooks to improve coverage and reduce manual effort.

Requirements

• Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing customer-facing teams.
• Experience supporting mid-market and enterprise customers in a B2B SaaS environment focused on retention, adoption, expansion, and executive stakeholder management.
• Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth across a portfolio.
• Strong operational judgment using health scores, adoption data, renewal timelines, and account signals to prioritize and improve outcomes.
• Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes.
• Ability to turn ambiguity into action by creating structure, reinforcing accountability, and executing consistently at scale.

Culture & Benefits

• Equity, 401k, and Health/Dental/Vision insurance.
• Spending accounts, life & disability coverage, and paid parental leave.
• Flexible paid time off and an employee wellness stipend.
• Professional development stipend and enhanced employee assistance program.
• AI fluency is evaluated as part of the hiring process, with expectation to leverage AI daily.

Hiring process

• Interviews evaluate role fit and AI fluency as part of the hiring process.
• Compensation alignment is discussed during the interview process based on location and experience.