Contact Center Supervisor

TL;DR

Contact Center Supervisor: Overseeing daily operations and leading a team of representatives to ensure service level and contract goals are met with an accent on continuous improvement and customer satisfaction. Focus on coaching staff, analyzing performance data, and managing Medicaid-related transportation inquiries.

Location: Must be based in Ridgeland, MS (Onsite)

Salary: $46,000 - $50,000 Annual

Company

hirify.global is a service-oriented company providing healthcare-related transportation and support services.

What you will do

• Monitor contact center performance, operational efficiencies, and staff development.
• Lead, coach, and mentor a team of representatives on performance and career growth.
• Identify and resolve complex customer issues and inquiries.
• Generate and analyze daily, weekly, and monthly performance reports.
• Ensure team compliance with Medicaid policy manuals and transportation requirements.
• Manage departmental budgets and initiate corrective actions to maximize performance.

Requirements

• Bachelor's Degree required.
• 4+ years of experience in a high-volume contact center.
• Minimum 1 year of leadership experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong analytical, problem-solving, and communication skills.
• Ability to work onsite in Ridgeland, MS.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Paid time off and paid parental leave.
• Short-term and long-term disability coverage.
• Tuition reimbursement program.
• Employee discounts on retail, travel, and dining.