Support Associate

TL;DR

Support Associate (Customer Support): Providing real-time support to customers, courier partners, and venues to ensure smooth delivery operations with an accent on communication and multitasking. Focus on resolving operational issues via live chat and phone while collaborating with internal teams to evolve the support function.

Location: Onsite in Stockholm, Sweden

Company

hirify.global is a global delivery platform that creates technology to bring joy and earnings to neighborhoods in over 500 cities across 30 countries.

What you will do

• Support customers, courier partners, and venues via live chat and phone.
• Ensure that delivery operations run smoothly across the region.
• Contribute to the development of the support function in collaboration with internal teams.

Requirements

• Fluent in Swedish.
• Professional working proficiency in English.
• Must be based in the office in Stockholm.
• Ability to work in shifts, including mornings, evenings, and weekends.
• Customer-obsessed and team-oriented mindset.
• Capacity for multitasking in a fast-paced environment.

Culture & Benefits

• hirify.global credits cashback benefit.
• Wellness allowance.
• Employee assistance program.
• Access to hirify.global-wide training programs.
• Dynamic, high-growth environment with an ambitious team.