Customer Support Specialist (Swedish Market)

TL;DR

Customer Support Specialist (Swedish Market): Delivering world-class customer service and expert advice on sustainability for an energy trading platform with an accent on technical troubleshooting and billing management. Focus on building lasting customer relationships and optimizing support processes for the Swedish market.

Location: Hybrid (Stockholm, Sweden)

Company

hirify.global is a tech company driving energy independence by helping households shift electricity consumption to more sustainable and affordable hours.

What you will do

• Deliver world-class customer service across multiple channels for the Swedish market.
• Research and resolve customer queries and technical issues quickly and effectively.
• Provide technical troubleshooting for software and hardware, including app issues and charger integrations.
• Handle billing inquiries, account updates, and contract management.
• Advise customers on energy-saving opportunities and sustainability.
• Collect customer insights and provide feedback to cross-functional teams to improve products and services.

Requirements

• Fluency in Swedish and English (written and verbal) is required.
• Must be based in or able to work in Stockholm (Hybrid).
• Previous experience in customer service or a relevant field.
• Customer-oriented mentality with an empathetic attitude.
• Ability to solve technical and billing problems efficiently.
• Strong technical literacy and comfort working in technology-driven environments.

Culture & Benefits

• Opportunity to contribute to the global energy transition.
• Fast-paced, dynamic environment with a culture of curiosity and constant growth.
• Collaborative team culture where members win, fail, and grow together.
• Integration of AI to accelerate operational efficiency and the energy transition.
• Inclusive workplace welcoming applicants of every background and identity.