German Speaking Customer Support Advisor (Workforce Management)

Location: Stockholm, Sweden; hybrid work with at least two days per week in the office

Company

hirify.global provides a workforce management platform for scheduling, staffing optimisation, and frontline workforce engagement across retail, hospitality, logistics, and healthcare.

What you will do

• Own incoming customer support cases from the first response through resolution via email and phone.
• Investigate customer setups, reproduce issues where possible, and identify appropriate solutions.
• Escalate cases to developers, customer success managers, or implementation specialists while maintaining customer communication.
• Manage and prioritise a live caseload of new and ongoing tickets.
• Share customer feedback to support continuous product improvement.

Requirements

• Fluency in German and English, spoken and written.
• Experience in customer support, technical support, customer service, or a similar customer-facing role.
• Curiosity and persistence when learning and troubleshooting a complex system.
• Patience, resilience, logical thinking, and strong self-organisation.

Nice to have

• Experience with workforce management software.
• Fluency in Swedish.

Culture & Benefits

• International, inclusive, and collaborative work environment.
• Flexible work hours and a hybrid setup.
• Enhanced vacation allowance, gym membership contribution, health insurance, and pension plan.
• Opportunities for growth, ownership, and product impact.

Hiring process

• Short application followed by psychometric and objective assessments through Alva Labs.
• Screening call, hiring manager interview, and role-specific technical or case assessment.
• Final in-office interview, followed by offer, references, and background checks.