German Speaking Customer Support Advisor (Workforce Management)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Support Advisor (Workforce Management): Managing technical support cases for a complex workforce management system with an accent on technical troubleshooting and end-to-end case ownership. Focus on investigating complex system issues, coordinating with developers, and providing clear solutions to German-speaking customers.
Location: Hybrid (Stockholm), minimum of two days per week in the office
Company
is a leading workforce management platform helping businesses simplify scheduling, optimize staffing, and engage their frontline teams globally.
What you will do
- Own incoming support cases end-to-end via email and phone, from initial response through to resolution.
- Investigate technical issues by analyzing customer setups and reproducing problems.
- Escalate complex issues to developers, CSMs, or implementation teams while maintaining customer communication.
- Manage and prioritize a live caseload of new and ongoing tickets.
- Communicate fluently with customers in German and English via writing, phone, or video calls.
- Provide product feedback to internal teams to drive continuous product improvement.
Requirements
- Fluency in German and English (spoken and written).
- Experience in customer support, technical support, or a similar customer-facing role.
- Curiosity and ability to learn and navigate complex technical systems.
- Must be based in Stockholm or be able to work from the office at least 2 days per week.
Nice to have
- Experience with workforce management software.
- Fluency in Swedish.
Culture & Benefits
- Flexible work hours and a hybrid-friendly work culture.
- Enhanced vacation allowance.
- Gym membership contribution.
- Health insurance and a pension plan.
- Open, inclusive, and international team environment.
Hiring process
- Short application and psychometric/objective assessments via Alva Labs.
- Screening call with the Talent team and interview with the hiring manager.
- Role-specific technical assessment or case study.
- Final in-office interview.
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