Associate Customer Training Specialist (SaaS)

TL;DR

Associate Customer Training Specialist (SaaS): Designing and delivering customer-facing product training to facilitate onboarding and adoption with an accent on learning assets and role-based learning paths. Focus on creating microlearning content, delivering virtual instructor-led sessions, and collaborating with SMEs to ensure technical accuracy.

Location: Remote (United Kingdom)

Company

hirify.global is a global connectivity leader providing technology platforms for telecommunications, banks, and top global technology companies.

What you will do

• Deliver virtual instructor-led training sessions and webinars using established curricula.
• Update and maintain learning assets, including learner guides, job aids, and FAQs.
• Develop task-based microlearning content and walkthroughs aligned to customer workflows.
• Coordinate session logistics, including scheduling, attendance tracking, and post-session surveys.
• Collaborate with SMEs to validate content accuracy and incorporate feedback.
• Tailor training modules to specific customer personas, such as administrators or technical users.

Requirements

• Bachelor’s degree in a technical field, education, communications, or equivalent practical experience.
• 1–3 years of experience in customer training, support, or enablement within SaaS, technology, or telecommunications.
• Fluency in both English and Spanish is mandatory.
• Experience presenting in virtual environments and facilitating Q&A sessions.
• Strong documentation discipline and high attention to detail.
• Ability to quickly learn product workflows and apply feedback.

Culture & Benefits

• Competitive total compensation package.
• Flexible and remote work arrangements.
• Inclusive, collaborative, and transparent organizational culture.
• Opportunity to work within a growing organization guided by world-class leadership.