Content Processing Specialist (Content Moderation)

TL;DR

Content Processing Specialist (Content Moderation): Managing brand reputation and community safety across social media platforms with an accent on high-volume comment moderation and critical feedback handling. Focus on maintaining brand voice, resolving sensitive customer issues, and identifying emerging social media trends.

Location: Remote (Global)

Company

hirify.global is a fast-growing global company focused on social media management, content moderation, and customer experience for innovative brands.

What you will do

• Moderate reviews and comments across client platforms to ensure adherence to brand guidelines.
• Analyze user feedback to make informed decisions regarding content escalation.
• Engage with customers via public responses, chat, email, and direct messages.
• Identify and report trends, memes, and lingo within customer communications.
• Collaborate with clients to maintain safe and positive app communities.
• Maintain consistent quality, tone, and accuracy across all customer interactions.

Requirements

• Fluent in English and Portuguese (written and oral).
• 2+ years of experience in moderation, community management, or digital customer service.
• Personal PC/laptop with a working webcam and stable internet connection.
• Ability to work an 8-hour shift on a rotating schedule.
• Strong verbal and written communication skills.
• Proactive, resourceful, and capable of working independently under pressure.

Nice to have

• Experience with CRM or social media management tools like Sprout or Sprinklr.
• Familiarity with creative tools or generative AI tools.
• Experience supporting subscription-based or SaaS products.

Culture & Benefits

• 100% remote work environment.
• Opportunities for continuous learning and career growth.
• Competitive compensation based on local market rates.
• Diverse and inclusive global team culture.