Customer Service Engineer (Manufacturing Simulation)

TL;DR

Customer Service Engineer (Manufacturing Simulation): Providing technical support, sales assistance, and training for VMC product lines with an accent on resolving complex customer issues and creating high-quality documentation. Focus on driving product evolution through user feedback and promoting industry best practices in manufacturing simulation.

Location: Burlington, Canada

Company

hirify.global is a global leader in electronic design and computational software, focused on solving complex technological challenges.

What you will do

• Provide technical helpdesk support to customers and international sales partners via web, email, and phone.
• Create application examples, tutorials, and training materials to support software adoption.
• Prepare and conduct customer-specific training courses.
• Manage and execute service projects independently and autonomously.
• Document product issues and collaborate with Product Development and sales teams.
• Analyze simulation application fields to suggest improvements in modeling and implementation.

Requirements

• Experience in technical support or application engineering within a manufacturing or simulation context.
• Strong communication skills for interacting with international customers and internal departments.
• Ability to create clear technical documentation and training materials.
• Autonomous work style with a focus on problem-solving and project management.
• Must be based in or able to work from Burlington, Canada.