Client Delivery Manager (Managed Services)

TL;DR

Client Delivery Manager (Managed Services): Driving strategic client relationships and measurable success outcomes for managed services accounts with an accent on ITIL/ITSM frameworks and contract P&L management. Focus on optimizing service utilization, managing complex escalations, and identifying growth opportunities to ensure long-term customer advocacy and retention.

Location: Must be based in the US. Role is Remote/Hybrid with travel to client sites required.

Salary: $60,000–$75,000 (bonus eligible)

Company

hirify.global is a rapidly growing technology solutions provider specializing in Cloud, Cyber Security, Networking, and Managed Services.

What you will do

• Build and maintain strategic relationships with key client stakeholders.
• Manage contract P&L to ensure delivery expectations and identify expansion opportunities.
• Solve complex customer problems by partnering with internal technical resources.
• Oversee customer onboarding, training, and enablement initiatives.
• Drive customer advocacy and improve health scores, NPS, and CSAT.
• Manage and resolve escalations promptly to ensure service continuity.

Requirements

• Must be based in the US.
• 5+ years of professional experience as a Client Delivery Manager or in a similar role.
• Strong understanding of ITIL/ITSM frameworks and business operations.
• Proficiency in project management, including scoping, planning, and documentation.
• Experience with ServiceNow or similar service management platforms.
• Strong financial and P&L acumen.

Nice to have

• Managed Services industry experience.
• Lean Six Sigma or Agile methodology certifications.
• Understanding of AI and workflow automation principles.

Culture & Benefits

• Commitment to fair and equitable compensation practices.
• Focus on professional development, training, and career growth.
• Collaborative, customer-centric, and results-oriented work environment.
• Opportunities to work across functional teams in a fast-paced tech setting.