ERP Application Manager (Warehouse Management)

TL;DR

ERP Application Manager (Warehouse Management): Managing business-critical warehouse ERP applications to ensure operational stability and efficiency with an accent on incident resolution and process improvement. Focus on maintaining Microsoft Dynamics AX/365 systems, collaborating with stakeholders, and driving long-term application maintainability.

Location: Hybrid role based in Sevenum, Netherlands, with travel required for anchor days.

Company

Europe’s leading e-pharmacy dedicated to innovation and health-focused digital solutions.

What you will do

• Own the operational lifecycle of warehouse management ERP applications to ensure high reliability.
• Drive incident management, root cause analysis, and sustainable problem resolution.
• Manage L1/L2 operations while collaborating with consultants and developers on complex L3 issues.
• Support operational readiness and validation for new system changes and enhancements.
• Build and maintain comprehensive documentation, runbooks, and knowledge articles.
• Identify recurring issues to implement improvements that enhance long-term service quality.

Requirements

• 3+ years of experience in supporting or managing warehouse management processes within ERP environments.
• Strong understanding of IT service management principles like Incident, Problem, and Change Management.
• Fluent English proficiency is required.
• Ability to collaborate effectively with business stakeholders, consultants, and developers.
• Experience with Microsoft Dynamics AX 2009 or Dynamics 365 is highly preferred.
• Knowledge of ITIL frameworks is considered an advantage.

Nice to have

• German language skills.
• Prior experience in e-commerce or pharmacy logistics.

Culture & Benefits

• Comprehensive onboarding program with dedicated welcome days.
• Remote work setup allowance of €500.
• Reimbursed travel and accommodation for required anchor days at the office.
• Access to various internal and external professional training programs.
• Employee referral bonus program.