Patient Registration Coordinator

TL;DR

Patient Registration Coordinator: Ensuring efficient processing and direction of patients entering the clinic with an accent on patient intake administration, insurance eligibility/authorization verification, and accurate fee collection/accounting. Focus on managing admissions/discharges in the Central Registry, handling third-party reimbursements, and maintaining confidentiality while supporting clinic standards.

Location: Elizabethtown, KY, USA

Company

Behavioral Health Group (BHG) operates Joint Commission-accredited treatment centers and provides opioid addiction treatment services.

What you will do

• Greet patients and visitors, maintain the waiting area, and support reception coverage during dispensing hours.
• Verify patient identification and program participation; inform patients and staff about financial status.
• Verify insurance eligibility and authorization, communicate insurance status, and assist with resolving concerns.
• Collect and account for patient fees (copays, deductibles, coinsurance), perform weekly/monthly eligibility checks, and handle third-party reimbursements when needed.
• Manage admissions and discharges in the Central Registry and submit required reports; complete and distribute weekly reports and monthly statements if applicable.
• Perform clerical tasks (filing, document creation), schedule appointments/intakes, and support chart monitoring and clinic compliance.

Requirements

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.
• Excellent verbal and written communication skills; strong customer service and interpersonal communication.
• Accurate data entry and basic computer/word processing skills; ability to work independently under pressure and handle multiple tasks.

Culture & Benefits

• Generous paid time off for vacation, holidays, and personal needs; flexible schedules with early in/early out hours (no nights, no Sundays).
• Comprehensive benefits options including health, life, vision, and dental insurance, plus tuition reimbursement and a competitive 401K match.
• Quarterly bonuses and incentives for completing certifications or licenses.
• Role-based training and advancement opportunities.
• Employee Assistance Program and self-care series; employee discounts on services and entertainment.

Hiring process

• Interviews and evaluation of communication, administrative, and customer-service fit.
• Role-based onboarding and required training sessions.