Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing complex enterprise accounts for a facility management platform with an accent on revenue retention, strategic account planning, and ROI architecture. Focus on driving expansion opportunities, managing C-level stakeholders, and orchestrating AI-driven tech-touch workflows.

Location: Hybrid in Porto, Portugal

Salary: €1,700 - €3,000 per month

Company

hirify.global is a global SaaS platform redefining Facility Management through an intelligent, connected, and human-centric system.

What you will do

• Drive commercial growth within your book of business, managing upsells, cross-sells, and contract renewals to maximize Net Revenue Retention.
• Develop and execute strategic account success plans aligned with customers' corporate goals and milestones.
• Act as a value architect by defining and tracking KPIs to translate operational usage into tangible financial ROI.
• Serve as the primary point of contact for C-level executives, leading high-stakes negotiations and business reviews (QBRs).
• Orchestrate AI-driven tools and automated tech-touch workflows to ensure operational efficiency at scale.
• Collaborate with Sales, Product, and Engineering teams to champion the customer's voice and resolve technical challenges.

Requirements

• Experience as a CSM, Account Manager, or Strategic Consultant within the B2B SaaS industry.
• Native Portuguese and professional fluency in English (C1) are mandatory.
• Must be based in or able to work in a hybrid setup in Porto, Portugal.
• Strong technical aptitude to master the platform and advise on ERP and IoT integrations.
• Data-driven mindset to analyze product adoption, health scores, and financial metrics to predict churn.
• Proven ability to guide enterprise customers through digital transformation and behavioral shifts.

Nice to have

• Proficiency in additional European languages, such as Spanish and/or French.

Culture & Benefits

• Flexible working hours and a remote-friendly culture.
• Modern office located in central Porto.
• Autonomy, responsibility, and ownership within a fast-growing startup environment.
• Competitive salary and perks.
• Regular events to promote knowledge sharing and team engagement.