Customer Retention Executive (Fintech)

TL;DR

Customer Retention Executive (Fintech): Managing and retaining top business customers by identifying opportunities and solving product challenges with an accent on relationship management and customer success. Focus on providing actionable solutions to business clients and translating customer insights into product improvements.

Location: Must be based in Poland, Portugal, or Spain. Office options available in Krakow, Lisbon, Madrid, and Porto.

Salary: PLN 9,000 - 12,500 gross monthly (for Poland)

Company

A global financial super app providing spending, saving, investing, and exchanging services to over 75 million customers.

What you will do

• Ensure success for top business customers by resolving complex challenges and requests.
• Provide actionable solutions based on deep product and process expertise.
• Collaborate with product teams by providing customer insights to shape future offerings.
• Report key findings to leadership to monitor and improve overall customer health.

Requirements

• Must be based in Poland, Portugal, or Spain.
• Proven experience in sales and relationship management.
• Proactive approach to problem-solving and account assessment.
• Curious mindset for analyzing business accounts.

Nice to have

• Understanding of Revolut Business, its customer types, and use cases.
• Willingness to learn and adapt quickly in a fast-paced environment.

Culture & Benefits

• Certified Great Place to Work™.
• Inclusive, multicultural environment with a strong D&I Framework.
• Opportunity to work in a lightning-fast growth environment.
• Flexible work arrangements including remote and office-based options.