Senior Knowledge Architect (IT Operations)

TL;DR

Senior Knowledge Architect (IT Operations): Designing and governing enterprise-wide taxonomy and information models for IT operations with an accent on search logic, metadata design, and documentation lifecycle management. Focus on building intuitive, high-performance knowledge structures that enable engineers to locate critical response instructions during time-sensitive incidents.

Location: Must be based in Fairfield, CA

Salary: $81,100–$104,000

Company

hirify.global is a staffing and recruitment firm specializing in technical and scientific placements.

What you will do

• Define and implement a scalable taxonomy and metadata models for operational documentation.
• Design intuitive indexing and cataloging structures to optimize search behavior for engineers.
• Manage the full documentation lifecycle, including audits for content integrity and gap analysis.
• Establish templates and standards for operational playbooks, SOPs, and recovery guides.
• Partner with platform owners to embed documentation standards into tools like ServiceNow and SharePoint.
• Coach engineering teams on best practices for documenting dependencies and incident response procedures.

Requirements

• Bachelor’s degree in Library/Information Science, Computer Science, or related field.
• Minimum of 5 years of experience in IT operations, service management, or knowledge architecture.
• Demonstrated expertise in designing metadata models and catalog structures.
• Proficiency with large-scale knowledge platforms such as ServiceNow, Confluence, or SharePoint.
• Strong understanding of Incident Management lifecycles and high-availability environments.
• Must be authorized to work in the United States.

Culture & Benefits

• Major medical, dental, and vision insurance for assignments lasting 13 weeks or longer.
• 401k retirement plan participation.
• Statutory sick pay where required by law.
• Commitment to reasonable accommodations for individuals with disabilities.
• Inclusive hiring practices consistent with Fair Chance ordinances.