Customer Success Coordinator (Graduate Programme)

TL;DR

Customer Success Coordinator (Graduate Programme): Managing a portfolio of retail client accounts to drive product adoption and retention with an accent on data-driven insights and relationship building. Focus on onboarding new clients, executing adoption playbooks, and collaborating cross-functionally to solve complex customer challenges.

Location: Must be based in London, UK (In-person Assessment Centre and interviews required).

Salary: £34,000 + 10% discretionary bonus.

Company

hirify.global is a high-growth, data-led business providing a powerful measurement solution for online retail, managing $4 billion in annual ad spend for leading global brands.

What you will do

• Independently own and manage a portfolio of client accounts from signature onwards.
• Drive product adoption and customer health to ensure long-term client retention.
• Project manage client onboarding to meet time-to-value targets.
• Prepare high-quality insight decks and run training sessions to influence marketing strategies.
• Identify adoption risks and execute mitigation plans to improve outcomes.
• Collaborate with product and partnership teams to provide feedback and drive business growth.

Requirements

• Must be based in or able to work from London, UK.
• Curious and proactive mindset with a strong desire to learn.
• Excellent verbal and written communication skills.
• Analytical mindset with proficiency in Excel.
• Strong organizational skills to manage multiple priorities.
• Interest in emerging technologies and the application of AI.

Culture & Benefits

• Comprehensive in-person training curriculum covering business storytelling, account management, and product strategy.
• Flexible benefits including private medical and dental insurance.
• 25 days of paid holiday plus your birthday off.
• Quarterly team socials and a collaborative, inclusive work environment.
• Exposure to senior leadership and C-level executives at leading retail brands.

Hiring process

• 20-minute screening call with the Talent Team.
• 48-hour take-home data task.
• In-person Assessment Centre at the London office.
• Two final in-person interviews with Senior Leadership.