Customer Success Associate (Hospitality)

TL;DR

Customer Success Associate (Hospitality): Supporting high-volume operational work across onboarding, configuration, and customer support for a hospitality AI platform with an accent on backend account setup and real-time guest interactions. Focus on optimizing product adoption, resolving operational tickets, and enhancing the guest check-in experience.

Location: Remote (LATAM)

Company

AI-powered software platform streamlining hotel operations for over 20,000 hoteliers worldwide.

What you will do

• Configure hotel accounts in backend systems and manage proper branding accuracy.
• Resolve operational tickets related to registration cards, authorization forms, and messaging.
• Coordinate and schedule onboarding and training sessions for new customers.
• Support high-volume rollout initiatives and configuration projects.
• Assist guests in real-time with remote check-in experiences and troubleshooting operational issues.
• Identify and implement process improvements to increase overall team efficiency.

Requirements

• 1–3 years of experience in customer support, success, operations, or hospitality.
• Must be based in LATAM.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Experience with CRM systems and ticketing platforms.
• Ability to work flexible schedules, including weekends, based on operational needs.
• Excellent written and verbal communication skills.

Nice to have

• Experience in hotel front desk operations.
• Familiarity with PMS systems (e.g., Opera) or similar tools.

Culture & Benefits

• Monthly "Canary Days" (company-wide days off for recharging).
• Self Improvement Club with a monthly budget for personal goal achievement.
• Budget for cross-functional professional development conversations.
• Travel stipends to visit offices in New York, San Francisco, or Dallas.
• Credits for stays at hotels utilizing hirify.global.