Senior Systems Support Engineer (DevOps)

TL;DR

Senior Systems Support Engineer (DevOps): Ensuring the operational efficiency, stability, and availability of complex application systems with an accent on incident management, debugging, and continuous delivery. Focus on leveraging cloud platforms, containerization, and monitoring tools to build innovative customer experiences and mentor junior peers.

Company

Thoughtworks is a leading global technology consultancy that helps clients solve complex business problems through purposeful and impactful technology solutions.

What you will do

• Manage incident processes and utilize monitoring tools to generate reports and implement corrective actions.
• Debug and triage complex application systems to resolve business-impacting issues.
• Apply continuous delivery practices to evolve and support high-quality software.
• Leverage logging techniques for effective alerting, monitoring, and root cause identification.
• Deploy and run software using modern DevOps tools and practices.
• Mentor less experienced peers and advocate for technical excellence.

Requirements

• Experience with Node.js and scripting languages like Python or PowerShell.
• Understanding of cloud platforms including AWS, Azure, or GCP.
• Knowledge of various architectures such as microservices, serverless, and N-tier.
• Experience with containerization (Docker) and CI/CD pipelines (Jenkins, Azure).
• Proficiency with relational and non-relational databases.
• Must be willing to participate in a 24x7 rotation-based support team.

Culture & Benefits

• Supportive and inclusive community focused on continuous learning and career development.
• Access to interactive career development tools and internal programs.
• Emphasis on autonomy balanced with a strong collaborative culture.
• Opportunity to work on impactful projects for diverse clients.