Global Technical Helpdesk Engineer (Traveltech)

TL;DR

Global Technical Helpdesk Engineer (IT Support): Providing technical assistance and managing office infrastructure to ensure employee connectivity and productivity with an accent on hardware and software troubleshooting across diverse OS environments. Focus on resolving complex technical issues, optimizing service desk workflows, and supporting AI-powered productivity tools.

Location: Hybrid (Bangkok, Thailand)

Company

hirify.global is a global travel platform part of Booking Holdings, connecting people to destinations and experiences worldwide.

What you will do

• Serve as the first point of contact for technical assistance via phone, email, chat, or onsite.
• Diagnose and resolve technical system, hardware, and software issues across Windows, macOS, and Linux.
• Manage and prioritize support requests through the IT Support Service Desk based on business impact.
• Guide users through problem-solving processes to empower independent resolution.
• Maintain technical documentation and service catalog content.
• Collaborate with internal teams to resolve cross-functional technical issues.

Requirements

• Must be based in Bangkok, Thailand.
• Degree in Computer Science, Computer Engineering, or a related field.
• English: Proficiency in spoken and written communication required.
• Strong problem-solving skills and a customer service mindset.
• Familiarity with help desk ticketing systems.

Nice to have

• Experience with Microsoft 365.
• Proficiency in macOS.
• Experience troubleshooting AI-powered productivity and developer tools (e.g., Claude, Cursor, Codex).
• Knowledge of workflow and automation tools.

Culture & Benefits

• Hybrid working model with a work-from-home setup allowance.
• 30 days of remote work from anywhere in the world annually.
• Employee discounts on global accommodation.
• Free subscriptions to Headspace, Odilo, and Udemy.
• Comprehensive insurance (Life, TPD, and accident) and enhanced parental leave.