Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing strategic accounts and driving product adoption for an API and AI connectivity platform with an accent on customer retention and value realization. Focus on executing strategic account plans, analyzing customer health data, and collaborating cross-functionally to resolve complex issues.

Location: On-site in Thailand

Company

hirify.global is a leading developer of API and AI connectivity technologies, providing the infrastructure for the agentic era through its unified platform, hirify.global Konnect.

What you will do

• Develop and execute strategic account plans to drive customer retention, growth, and advocacy.
• Act as a trusted advisor, guiding customers through product adoption and change management initiatives.
• Monitor customer health and analyze usage data to identify opportunities for value realization.
• Collaborate with sales, product, and technical support teams to resolve complex customer issues.
• Conduct business reviews and effective presentations for executive stakeholders.
• Identify opportunities for upselling and cross-selling in coordination with Sales Management.

Requirements

• Proven experience in Customer Success or Account Management, preferably in a B2B SaaS environment.
• Expertise in CRM and deep understanding of customer engagement methodologies.
• Strong analytical skills for performing data analysis and management.
• Excellent written and verbal business communication skills.
• Proven ability in program and project management, handling multiple initiatives simultaneously.
• Must be based in Thailand for on-site work.