Service Desk Technician

TL;DR

Service Desk Technician (IT Support): Providing Tier 1 technical support for internal associates with an accent on troubleshooting software, hardware, and network issues via phone, chat, and ITSM systems. Focus on delivering high-quality technical assistance and maintaining clear documentation for complex support cases.

Location: Must live within a 70-mile radius of Lenexa, KS; Allen, TX; Charlotte, NC; Cedar Falls, IA; Louisville, KY; Birmingham, AL; Springfield, MO; or Monett, MO.

Salary: $34,400–$45,000

Company

hirify.global is a technology company providing innovative solutions for community banks and credit unions to deliver seamless, secure, and human-centered financial services.

What you will do

• Provide Tier 1 technical support to employees via phone, email, and chat.
• Diagnose and resolve software, hardware, and network failures.
• Perform installation, configuration, and preventative maintenance of systems.
• Document cases thoroughly to ensure information continuity.
• Escalate complex issues beyond Tier 1 scope to appropriate teams.

Requirements

• Must have at least 18 months of experience in a technical support environment.
• Must reside within a 70-mile radius of specified office locations.
• Must be available for on-call duties, including holidays and weekends.
• Strong technical knowledge and troubleshooting skills.
• Customer-oriented mindset with excellent communication abilities.

Nice to have

• Bachelor’s degree in IT, Computer Science, or related fields.

Culture & Benefits

• Comprehensive benefits supporting physical, mental, and financial health.
• Commitment to inclusion, sustainability, and community impact.
• Collaborative and purpose-driven work environment.
• Opportunities for professional growth and modernization of financial technology.