Support Technician (C#)

TL;DR

Support Technician (C#/SQL): Providing first-level technical support for client systems and software with an accent on troubleshooting hardware, software, and networking issues. Focus on assisting with light scripting in C# and SQL to generate client reports and improve operational efficiency.

Location: Must be based in the US

Salary: $15.50–$23.56/hour

Company

hirify.global is a leading provider of vertical software and embedded payments technology dedicated to helping small and medium-sized businesses grow through seamless digital experiences.

What you will do

• Provide first-level technical support via phone, email, and remote sessions.
• Diagnose, troubleshoot, and resolve technical issues related to client computers and software.
• Create and maintain scripts in C# and SQL for custom client reporting.
• Collaborate with the development team to report bugs and suggest usability improvements.
• Document support cases, resolutions, and scripting changes.

Requirements

• Must be based in the US
• Professional experience providing technical support via phone and email.
• Basic knowledge of C# and SQL for scripting.
• Understanding of Windows OS and networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Effective communication and customer service abilities.

Culture & Benefits

• Inclusive workplace valuing diversity of thought and background.
• Opportunity to apply and learn development skills in a professional environment.
• Equal Opportunity/Affirmative Action employer.