Senior Data Consultant (LLM)

TL;DR

Senior Data Consultant (LLM): Developing and deploying advanced machine learning solutions and automated data pipelines for contact center optimization with an accent on statistical modeling and KPI performance analysis. Focus on leveraging Large Language Models and prompt engineering to derive actionable insights and provide consultative recommendations to stakeholders.

What you will do

• Build and maintain automated data pipelines to support analytical reporting.
• Deploy machine learning solutions and LLM-based applications to improve contact center operations.
• Conduct statistical analysis and build models to identify performance trends and financial benefits.
• Develop and present data-driven insights and recommendations to key stakeholders.
• Analyze KPI performance and apply industry best practices to optimize contact center workflows.
• Write complex SQL queries to extract and transform data for dashboarding and reporting.

Requirements

• Proven experience in data analytics and statistical modeling.
• Strong proficiency in Python, R, and SQL.
• Hands-on experience with Large Language Models (LLM) and prompt engineering.
• Expertise in building data pipelines and machine learning deployment.
• Ability to translate complex data insights into actionable business recommendations.
• Experience with contact center analytics and KPI tracking.