Customer Service Representative (eCommerce)

TL;DR

Customer Service Representative (eCommerce): Managing customer inquiries and resolutions for an apparel brand with an accent on order tracking, shipping issues, and charge disputes. Focus on maintaining high-quality communication standards via email and phone while ensuring efficient problem-solving within company policy guidelines.

Location: Must be based in the Philippines (Remote)

Company

hirify.global is a service provider facilitating remote staffing solutions for various business sectors.

What you will do

• Respond promptly and professionally to customer inquiries via email and phone.
• Address concerns regarding online orders, including lost shipments, stock availability, and returns.
• Coordinate with inventory, logistics, and billing teams to resolve complex customer issues.
• Maintain accurate records of all customer interactions and resolutions.
• Process refunds and assist in resolving charge disputes.
• Provide a positive shopping experience through courteous and effective communication.

Requirements

• Excellent written and verbal English communication skills.
• Must be based in the Philippines.
• Previous experience in customer service, preferably within an apparel eCommerce setting.
• Strong understanding of customer service etiquette and professional approach.
• Proficiency in email management tools and basic CRM software.
• Ability to work 9AM-5PM EST.

Nice to have

• Experience with Zendesk, eDesk, or similar support platforms.

Culture & Benefits

• Full-time remote work arrangement.
• Opportunity to work in a fast-paced eCommerce environment.
• Professional development in customer support operations.