Support Specialist (Fintech)

TL;DR

Support Specialist (Fintech): Providing ticket-based support to Affiliates and Partners for a suite of payment products with an accent on technical problem solving and compliance. Focus on resolving customer issues via ticketing systems and enhancing internal documentation to improve the overall user experience.

Location: Remote (Must be based in the United States)

Salary: $20–$24 per hour

Company

hirify.global is a payment platform that enables partners with choice, powering success for SMBs, entrepreneurs, and fintech start-ups.

What you will do

• Provide ticket-based support to Affiliates and Partners across hirify.global's product suite.
• Collaborate with third parties and acquirers to ensure compliant and functional customer solutions.
• Assist internal colleagues with product-related queries.
• Create and update internal documentation.
• Contribute to projects aimed at improving the customer experience.

Requirements

• Minimum 1 year of direct customer service experience.
• Experience in the payments or FinTech industry is strongly preferred.
• Proficiency in IT and experience with ticketing systems like Zendesk.
• Must be based in the United States.
• Ability to work aligned to EST or CST time zones.
• Excellent written and verbal communication skills.

Nice to have

• Familiarity with payment gateways, processors, and card schemes.

Culture & Benefits

• Remote-first culture with flexible PTO and dedicated sick time.
• Comprehensive Health, Dental, and Vision Insurance.
• 401k matching up to 4% after two months of service.
• Paid Parental Leave and company volunteer days.
• Flexible Spending Account (FSA) and employee referral program.