Policy and Escalation Specialist (Fintech)

TL;DR

Policy and Escalation Specialist (Fintech/Risk Management): Monitoring and analyzing financial fraud transactions and handling escalations within the Fraud Centre of Excellence with an accent on risk mitigation and compliance. Focus on conducting deep-dive data analysis to prevent financial loss and optimizing fraud/chargeback ratios.

Location: Hybrid (Brussels, Belgium)

Company

hirify.global is a global leader in payments technology, powering the growth of millions of businesses across five continents.

What you will do

• Monitor challenging transactions for financial fraud prevention and detection.
• Handle fraud escalations according to organizational procedures and SLAs.
• Conduct research and data analysis to prevent financial losses.
• Track fraud and chargeback ratios and implement corrective actions.
• Train and guide operational teams on fraud prevention complexities.
• Enhance organizational awareness of risk management.

Requirements

• Minimum 4 years of experience or education in Finance, Risk Management, or Fraud Management.
• Knowledge of Payment Facilitators, acquiring/issuing banking, and card schemes.
• Proficiency in queue management tools and advanced Microsoft Excel.
• Familiarity with issuing fraud trends and escalation procedures.
• Must be based in or able to work in Brussels, Belgium.

Culture & Benefits

• Work for a top 1% globally recognized sustainable company.
• Opportunities for career acceleration and continuous learning.
• Collaborative environment with inspiring global colleagues.
• Commitment to diversity and equal opportunity.