Customer Success Specialist (GolfNow)

TL;DR

Customer Success Specialist (GolfNow): Managing existing accounts to maximize client satisfaction, retention, and product adoption with an accent on strategic business initiatives and revenue growth. Focus on building strong client relationships, analyzing performance metrics, and collaborating with sales teams to support daily business operations.

Location: Must be based in Orlando, FL. This is a hybrid role requiring a minimum of three days per week in the Orlando office.

Company

hirify.global is a global media and entertainment company operating iconic brands across news, sports, and digital platforms.

What you will do

• Manage existing accounts to ensure high client satisfaction and retention.
• Drive adoption of core GolfNow products including Platform, Connect, and ClubBuy.
• Analyze distribution channel performance and recommend pricing and yield strategies.
• Collaborate with the sales team to support cold calling initiatives and secure new partners.
• Develop and maintain strong relationships with partners to support their daily business operations.
• Provide effective communication regarding account status and client goals.

Requirements

• Must be based in or willing to work from Orlando, FL.
• Minimum 1+ years of relevant work experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Willingness to work weekends with short notice.
• Strong organizational and problem-solving skills.

Nice to have

• Bachelor’s degree in advertising, marketing, or business.
• Experience in e-marketing or online distribution.
• Previous experience in sales development or strategy.

Culture & Benefits

• Opportunity to work with a leading media and entertainment organization.
• Commitment to fair and equitable compensation practices.
• Comprehensive benefits package including health insurance and retirement plans.
• Professional environment with a focus on team collaboration and growth.