Partner Success Specialist--Tier 1 (Remote)

TL;DR

Partner Success Specialist--Tier 1 (Remote): Deliver white-glove onboarding and implementation for new and renewing partners, ensuring customers realize value quickly with an accent on scalable, measurable customer journey processes. Focus on customer readiness to go live, training delivery, and data-driven adoption/retention management to reduce churn and improve customer satisfaction.

Location: Denton, Texas

Company

hirify.global builds digital products for early childhood education, connecting teachers, children, and families.

What you will do

• Provide white-glove customer service to ensure an excellent onboarding experience.
• Manage partner implementation and onboarding for new and renewing partners.
• Deliver engaging trainings and onboarding webinars to ensure customer readiness to go live.
• Project manage client implementations using email, phone, and web-based tools; track tasks against schedules and coordinate with internal teams.
• Use a data-driven approach to monitor adoption/usage metrics, identify churn risks, and develop retention plans.
• Support post-sale account life by answering or delegating ongoing partner questions and feeding improvements back to implementation, support, and development teams.

Requirements

• 2–4 years of experience in customer support, customer success, onboarding/implementation, or account management with examples of success.
• Bachelor’s degree in business, education, or a related field.
• Strong written and verbal communication skills; ability to communicate comfortably with technical/non-technical and management-level stakeholders.
• Strong analytical, problem-solving, and troubleshooting skills.
• Superior organizational and time-management skills with a proven track record of delivering excellent customer experiences.
• Experience with Salesforce or another CRM is highly desired.

Culture & Benefits

• Health and wellness insurance benefits and 401k with employer match.
• Flexible work environment with fully remote workplace type.
• Unlimited paid time off (including paid holidays and Winter Break) and paid parental leave.
• Tuition assistance, professional development, and career growth opportunities.
• Best-in-class technology equipment for every employee.
• Employee equity appreciation program.

Hiring process

• Interviews to evaluate customer success/onboarding experience and communication skills.
• Assessment of fit for white-glove partner onboarding, training delivery, and data-driven retention work.