Senior IT Service Operations Lead

TL;DR

Senior IT Service Operations Lead (SaaS/ITOps): Driving IT service management and infrastructure operations with an accent on hands-on technical problem-solving and service reliability. Focus on leading a small team, optimizing incident and change management processes, and ensuring high availability for internal and customer-facing SaaS environments.

Location: Must be based in or able to work from Milan or Turin, Italy

Salary: €55,000–€68,000/year, plus 10% bonus

Company

hirify.global is a global innovator of service-driven supply chain planning software, helping companies make faster, data-driven decisions to improve inventory and financial results.

What you will do

• Lead daily IT operations and end-user support, ensuring timely incident resolution and service request fulfillment.
• Maintain high service reliability and uptime for critical systems, acting as the primary escalation point for major incidents.
• Administer and improve IT infrastructure, including cloud environments (Azure/OCI) and corporate networks.
• Implement SRE principles such as infrastructure-as-code, CI/CD, and automated monitoring to enhance efficiency.
• Supervise and mentor a small IT/Ops team, fostering a culture of accountability and continuous learning.
• Partner with cross-functional business units to translate needs into robust operational solutions.

Requirements

• 7+ years of experience in IT Operations, Infrastructure, or SRE roles within enterprise-scale environments.
• Full professional proficiency in English is required for this international role.
• Deep understanding of ITIL processes (incident, change, and problem management) applied in a practical, agile way.
• Hands-on expertise with cloud platforms (Azure or OCI), virtualization, identity management (AD/Azure AD), and networking.
• Proficiency in scripting or automation tools like Python or PowerShell.
• Must be based in or able to work from Milan or Turin, Italy.

Nice to have

• Prior team lead or mentorship experience.
• Experience in a high-availability SaaS environment.

Culture & Benefits

• Opportunity to work in a dynamic, rapidly growing global company.
• Collaborative environment focused on problem-solving and continuous improvement.
• Exposure to enterprise-level stakeholders and high-visibility initiatives.