Head of Client Delivery (AI)

TL;DR

Head of Client Delivery (AI): Leading the post-sales client lifecycle across onboarding, implementation, and adoption for AI-driven solutions with an accent on delivery quality and operational execution. Focus on building scalable delivery playbooks, managing complex client escalations, and ensuring measurable business outcomes.

Location: Remote (Philippines). Working Hours: U.S. Business Hours

Company

hirify.global provides advanced AI-driven solutions and automation to help clients achieve measurable business outcomes.

What you will do

• Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption.
• Oversee multiple concurrent client implementations, ensuring delivery quality and timeline adherence.
• Serve as the primary accountability owner for client satisfaction and long-term account health.
• Define and continuously improve delivery playbooks, onboarding systems, and operational workflows.
• Collaborate with Sales, Product, and Engineering teams to translate business goals into technical execution plans.
• Manage complex client escalations and proactively drive resolution plans.

Requirements

• Senior-level experience in Client Success, Solutions Engineering, or Implementation leadership.
• Strong understanding of modern GTM stacks, automation systems, and AI-enabled workflows.
• Proven track record of managing high-stakes client relationships and complex implementations.
• Must be based in the Philippines.
• Availability to work during U.S. Business Hours.
• Excellent communication and stakeholder management skills.

Nice to have

• Experience with AI tools such as ChatGPT, Claude, or Clay.
• Background scaling post-sales functions in SaaS or AI-driven environments.
• Familiarity with CRM and customer operations platforms.
• Experience in high-growth startup environments.

Culture & Benefits

• Fully remote work arrangement.
• High-accountability and fast-paced professional environment.
• Opportunity to shape and scale the broader Client Delivery and Success organization.
• Cross-functional collaboration with technical and strategic leadership teams.

Hiring process

• Initial phone screen and video interview with recruiter.
• Strategic and delivery assessment.
• Interview with the leadership team.
• Offer and background verification.