Member Support Expert (Medtech)

TL;DR

Member Support Expert (Medtech): Delivering exceptional member support and maximizing value from hirify.global's healthcare products with an accent on problem-solving and operational scalability. Focus on owning strategic projects to scale Care operations in Canada and mentoring junior team members.

Location: Must reside in Toronto, ON or be willing to relocate

Company

hirify.global is a health insurance and prevention company integrating insurance, prevention, and care into a single member-centric user experience.

What you will do

• Deliver timely, transparent, and empowering support to individual members and B2B customers.
• Own strategic projects to scale Care operations and improve the member experience in Canada.
• Collaborate with Product, Ops, Sales, and Insurance teams to drive strategic initiatives.
• Mentor junior members of the Care team, fostering a culture of continuous improvement.
• Provide member-driven insights to help optimize products and services.

Requirements

• Must reside in Toronto, ON or be willing to relocate.
• 3+ years of professional experience.
• Impeccable written and oral English communication skills.
• Proven ability to simplify complex topics and outstanding problem-solving skills.
• Experience in multi-channel support (chat, email, phone).
• Comfort with technology and enthusiasm for AI-powered tools.

Nice to have

• Knowledge of how the Canadian healthcare system works.
• Background in Operations, Project Management, Product, or Account Management.

Culture & Benefits

• Hybrid office environment in Toronto (~4 days per week in-person) with lunch and snack allowances.
• Competitive base salary and generous equity packages.
• Extremely comprehensive health insurance (100% contribution covered) and fully reimbursed TTC monthly pass.
• 6-week vacation policy and flexible working hours.
• High-end equipment including Macbook Air and Bose noise-canceling headphones.
• Generous 4% GRRSP employer matching program and flexible training budget.