Support Engineer II (Fintech)

TL;DR

Support Engineer II (Fintech): Managing complex technical issues for global enterprise clients with an accent on system configuration, API troubleshooting, and ERP integration analysis. Focus on investigating root causes within databases and log files to ensure seamless financial operations for international organizations.

Location: Toronto (Hybrid)

Company

hirify.global is a leader in travel and expense solutions, helping global organizations modernize financial operations and optimize enterprise spend.

What you will do

• Own high-level technical troubleshooting for complex enterprise client issues.
• Dissect and resolve issues across ERP integrations, credit card feeds, and AP accounting workflows.
• Investigate root causes using APIs, web services, databases, and log file analysis.
• Assess system configurations versus platform behavior to provide direct client solutions.
• Collaborate with cross-functional teams to support global scale and international tax requirements.

Requirements

• Experience: Several years of software support experience with a Computer Science background or equivalent technical expertise.
• Technical Skills: Proficiency in working with APIs, web services, database architectures, and log file analysis.
• Domain Knowledge: Understanding of corporate expense systems, AP accounting, or ERP ecosystems.
• Flexibility: Willingness to work flexible schedules, including later shifts or weekends, to support global clients.
• Location: Must be based in or able to work from the Toronto office in a hybrid capacity.

Nice to have

• Strong skills in SQL and Linux.

Culture & Benefits

• Opportunity to work with sophisticated, high-value international business clients.
• Collaborative environment focused on deep problem-solving rather than standard call center tasks.
• Exposure to global corporate operations and complex architectural puzzles.