Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing the full lifecycle of enterprise clients from deployment through renewal with an accent on driving adoption, retention, and measurable safety outcomes. Focus on building executive-level relationships, analyzing program performance data, and delivering strategic platform configurations to ensure long-term partnership success.

Location: Must be based in the USA

Salary: $69,500 - $88,500

Company

hirify.global is a technology company dedicated to making roadways safer through innovative fleet management and safety solutions.

What you will do

• Serve as the primary point of contact for enterprise clients throughout the entire customer lifecycle.
• Build and maintain trust-based relationships with key stakeholders to drive engagement and retention.
• Develop renewal strategies based on product utilization, value drivers, and risk assessment.
• Partner with account teams to identify expansion opportunities and mitigate churn.
• Design and deliver effective training and platform configurations tailored to client needs.
• Present data-driven performance insights to executive-level clients to translate metrics into actionable narratives.

Requirements

• Must be based in the USA
• 3+ years of experience in account management, customer success, or client services within a SaaS or commercial technology environment.
• Proven ability to manage complex enterprise-level accounts and build relationships at the executive level.
• Strong analytical skills with experience working with data and spotting trends.
• Proficiency in Salesforce or similar CRM and Microsoft Excel.
• Excellent written and verbal communication, persuasion, and negotiation skills.
• Willingness to travel approximately 1–3 times per quarter.

Nice to have

• Experience in fleet management or the trucking industry.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible Spending Accounts and Health Savings Account.
• Generous FTO or PTO policy plus 11 paid holidays.
• Education Reimbursement Program and Employee Well-Being initiatives.
• Supportive team environment focused on professional growth and meaningful impact.