Lead Content Specialist (Travel)

TL;DR

Lead Content Specialist (Trust & Safety): Leading content moderation projects to ensure accuracy and compliance with guidelines for a global travel platform with an accent on data analysis and process optimization. Focus on improving moderation reliability through AI tools, SQL querying, and cross-functional collaboration.

Location: UK Hybrid/Remote

Company

hirify.global connects people to experiences worth sharing, serving as a trusted source for travel guidance through brands like Viator and TheFork.

What you will do

• Lead moderation projects to enhance the accuracy and eligibility of published travel content.
• Implement innovative moderation techniques and tools to improve content reliability.
• Analyze and moderate user-generated content to ensure strict policy compliance.
• Track KPIs related to accuracy, response times, and user satisfaction using SQL and data analysis.
• Collaborate with the Trust & Safety team to refine processes and internal documentation.
• Drive project execution to increase tool efficiency and automation.

Requirements

• 4+ years of professional experience in user-generated content moderation.
• University degree or equivalent experience.
• Intermediate data analysis skills; SQL proficiency is a plus.
• Experience collaborating with cross-functional teams in a global environment.
• Proven ability to use AI tools to improve efficiency and decision-making.
• Must be based in the UK.

Nice to have

• Knowledge of multiple languages.

Culture & Benefits

• Competitive compensation with base salary and annual bonuses.
• Remote-friendly "Work your way" policy with flexible schedules.
• Annual lifestyle benefit for travel and wellness.
• Tuition assistance and donation matching programs.
• Travel discounts and comprehensive health benefits.