Operations Project Manager (Customer Care)

TL;DR

Operations Project Manager (Customer Care): Managing and optimizing customer care operations to deliver maximum quality at the lowest cost with an accent on cross-functional project delivery. Focus on end-to-end project ownership, data-driven process improvement, and operational efficiency.

Location: Hybrid in Paris

Company

hirify.global is a leading European finance workspace providing banking and financial tools for SMEs.

What you will do

• Own complex, cross-functional projects end-to-end, from diagnosis and scoping to confirming field impact.
• Collaborate across the ops ecosystem, including CC agents, BPO factory heads, and legal, compliance, and data teams.
• Support teammates from various backgrounds in developing their project management capabilities.
• Monitor and iterate on previously launched initiatives to ensure KPIs remain stable and targets are hit.
• Stay connected to production reality by handling at least one customer care ticket per week.

Requirements

• 2–3 years of experience in operations, project management, consulting, or a management role.
• Ability to lead complex, multi-stakeholder projects without relying on formal reporting authority.
• Strong data fluency and comfort with business modelling in Excel, Google Sheets, or SQL.
• Strategic thinking with a focus on accountability for business outcomes (cost, compliance, CX).
• AI-open mindset with a curiosity or experience in using AI tools to optimize work.
• Background in fintech, banking, or consulting is a plus.

Culture & Benefits

• Full ownership of initiatives from start to finish with clear visibility of impact.
• Highly collaborative environment with engaged partners in CC and BPO teams.
• Fast iteration cycles that allow for rapid learning and execution.
• Career optionality with potential paths toward PM roles, factory team lead, or Product Management.
• Unlimited access to the best AI tools to enhance productivity.

Hiring process

• The hiring process typically lasts approximately 20 working days.