Operations Coordinator (HealthCare)

TL;DR

Operations Coordinator (HealthCare): Operating and optimizing insurance and health service processes to ensure efficiency and member satisfaction with an accent on process improvement and scalability. Focus on coordinating therapy supply and demand, treating claims, and preventing fraud within a high-growth health-tech environment.

Location: Hybrid in Paris, France (must be based in or willing to relocate to Paris)

Company

A health-tech company building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience.

What you will do

• Operate daily processes to deliver insurance and health services at scale.
• Continuously improve operational capabilities to guarantee efficiency and user delight.
• Manage therapy supply and demand, including psychologist relations, onboarding, and booking.
• Process claims and monitor external service providers to ensure a best-in-class member experience.
• Investigate suspicious claims and build new fraud prevention methods.
• Handle employee onboarding/offboarding and customer billing.

Requirements

• 1 to 4 years of experience in operations, customer support, account management, or logistics.
• Strong written and verbal communication in both English and French.
• Must be based in or willing to relocate to Paris.
• Strong analytical skills and comfort working with data.
• Highly organized with exceptional attention to detail and follow-up skills.
• Problem-solving mindset driven by customer satisfaction.

Nice to have

• Experience in the insurance or healthcare industry.

Culture & Benefits

• Generous equity packages complementing base salary.
• Flexible working hours and vacation policy.
• High-end equipment including Macbook Pro and Bose noise-cancelling headphones.
• 100% covered comprehensive health insurance for employees and children.
• Dedicated personal coaching from day one.
• Extended parental leave for all new parents.

Hiring process

• Application review followed by a brief motivation call for shortlisted candidates.
• Exclusive Hiring Day at Paris HQ featuring a case study and interviews.
• Final decision shared within 48 hours after the event.