Technical Support Specialist (Medtech)

TL;DR

Technical Support Specialist (Medtech): Providing first-line technical support for hearing devices and connectivity solutions with an accent on mobile apps and Bluetooth pairing. Focus on guiding end-users through troubleshooting flows and improving the overall customer journey.

Location: Hybrid (Bicester, UK)

Company

hirify.global provides advanced intelligent hearing, audio, video, and gaming solutions to enhance the senses of hearing and sight.

What you will do

• Provide first-line technical support for hearing devices, accessories, and apps via phone and email.
• Guide end users on the safe and confident use of hearing aids and connectivity solutions.
• Troubleshoot connectivity issues involving Bluetooth, iOS, Android, and PC pairing.
• Maintain up-to-date knowledge of the hirify.global Hearing product portfolio.
• Collaborate with Customer Service, Sales, and Product Management to resolve complex cases.

Requirements

• Experience in technical support for connected devices and mobile apps.
• Working knowledge of CRM/ticketing systems, preferably Salesforce.
• Ability to follow structured troubleshooting flows and maintain accurate case notes.
• Must be based in or able to work in a hybrid model in Bicester, UK.

Nice to have

• Experience in the Hearing Care industry.

Culture & Benefits

• Flexible working arrangements based on role responsibilities and collaboration needs.
• Inclusive recruitment process that values mindset and motivation.
• Supportive team environment focused on empathy and professionalism.