Customer Service Representative (Ecommerce)

TL;DR

Customer Service Representative (Ecommerce): Managing customer communications and order fulfillment for a digital storefront with an accent on high-volume email support and real-time chat. Focus on converting browsers into buyers via Shopify Chat and resolving issues across social media channels.

Location: Remote (Must be based in Central Luzon, Central Visayas, or Davao Region, Philippines)

Company

hirify.global provides virtual assistant services to help brands manage their digital storefronts and customer engagement.

What you will do

• Handle high-volume emails regarding order status, shipping updates, and general product inquiries.
• Manage Shopify Chat to provide real-time assistance to customers and drive sales conversions.
• Monitor and respond to customer comments and direct messages on Facebook and Instagram.
• Resolve customer issues with empathy and efficiency to maintain a high satisfaction rating.

Requirements

• Exceptional written English proficiency with the ability to adapt tone for different platforms.
• Strong general computer skills and the ability to learn new software quickly.
• High attention to detail to ensure order accuracy.
• Must be based in Central Luzon, Central Visayas, or Davao Region, Philippines.
• Patient and positive "can-do" attitude.

Nice to have

• Previous experience using Shopify.