Account Manager

TL;DR

Account Manager (Sales): Own and optimize a portfolio of restaurant partners in Melbourne by building trusted relationships, monitoring performance dashboards, and reducing churn through consultative interventions. Focus on field-led partner onboarding and activation, data-driven decision-making, and designing growth opportunities (campaigns, upsells, and new features) to maximize long-term value.

Location: Melbourne, Victoria, Australia

Company

hirify.global is a hospitality-focused tech platform helping restaurants and bars grow through deals and real-time partner performance.

What you will do

• Visit and build strong relationships with restaurant partners across your territory.
• Monitor partner performance using dashboards and data insights.
• Identify risks early and reduce churn through consultative conversations.
• Lead onboarding, activation, and optimization for new partners.
• Deliver growth opportunities including campaigns, upsells, and new features.
• Balance field visits with desk-based planning, analysis, and feedback to improve account management playbooks and reporting.

Requirements

• 1–3 years of experience in Account Management, Customer Success, or another commercial role.
• Experience working toward retention, churn reduction, or revenue-related goals.
• Strong organizational and communication skills (in-person and in writing).
• Comfort balancing autonomy with structured ways of working.
• Confidence managing a portfolio with both field and desk-based responsibilities.

Nice to have

• Experience in food tech, hospitality, marketplaces, or SaaS.
• Exposure to territory-based or field-led roles.
• Enjoyment of data analysis and performance reporting.
• Interest in process improvement and building scalable ways of working.

Culture & Benefits

• Hybrid workplace with a mix of field visits and desk-based work.
• High-growth environment during AU expansion with autonomy and structured support.
• Opportunity to shape how the Account Management function scales.
• Collaborative culture focused on continuous improvement and thoughtful execution.

Hiring process

• Interview process includes discussions about experience, territory/partner management approach, and data-driven decision-making.
• Optional pre-interview exploration of the product is available.