Application Support Specialist (SaaS)

TL;DR

Application Support Specialist (SaaS): Delivering world-class technical support for the NuORDER B2B platform with an accent on troubleshooting complex client issues and managing high-volume support tickets. Focus on mastering the platform's functionality, analyzing data integration challenges, and ensuring exceptional customer satisfaction for global retail brands.

Company

A global commerce platform powering retail, hospitality, and golf businesses with unified online and physical operations.

What you will do

• Become an expert in the NuORDER web and iPad applications to provide high-quality technical and non-technical support.
• Troubleshoot and replicate bugs or application issues reported by clients.
• Manage a high volume of incoming customer tickets via email, chat, and phone channels.
• Provide guidance on application features and configuration to VIP clients.
• Collaborate with internal teams to ensure optimal customer outcomes and resolution.

Requirements

• 2+ years of experience in an analytic, customer service, or SaaS/technology-related role.
• Proven experience in B2B or SaaS product support.
• Ability to analyze and manipulate data in Excel to identify data issues.
• Understanding of data integration principles, including API and FTP.
• Strong communication skills and a service-oriented mindset.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Knowledge of B2B eCommerce, wholesale retailing, and merchandising principles.

Culture & Benefits

• Flexible work environment with remote work policies.
• Equity options and pension plan contributions.
• Health and wellness credit and computer purchase program.
• Continuous learning opportunities and training budgets.
• Inclusive culture with employee-led networks and volunteer time off.