Application Support Specialist (SaaS)

TL;DR

Application Support Specialist (SaaS): Delivering world-class technical support for the NuORDER B2B platform with an accent on troubleshooting complex client issues and managing high-volume support tickets. Focus on mastering the platform's functionality, analyzing data integration challenges, and ensuring exceptional customer satisfaction for VIP retail clients.

Company

hirify.global is a global commerce platform powering retail, hospitality, and golf businesses with unified online and physical operations.

What you will do

• Become an expert in the NuORDER web and iPad applications to provide comprehensive technical guidance.
• Troubleshoot and replicate application bugs or issues reported by clients.
• Manage high volumes of incoming customer tickets via email, chat, and phone.
• Interact professionally with VIP clients to ensure high-quality service outcomes.
• Analyze data issues and assist customers with configuration and integration queries.
• Collaborate with internal teams to resolve complex technical problems and improve platform processes.

Requirements

• 2+ years of experience in an analytic, customer service, or SaaS-related role.
• Proven experience in B2B or SaaS product support.
• Strong understanding of data integration principles, including API and FTP.
• Proficiency in data manipulation and analysis using Excel.
• Excellent communication skills with a service-oriented mindset.
• Bachelor’s degree or equivalent practical experience.

Culture & Benefits

• Flexible work environment with remote work policies.
• Equity options and pension plan contributions.
• Health and wellness credits and enhanced parental leave.
• Continuous learning opportunities and training budgets.
• Inclusive culture with employee-led networks and interest groups.
• Computer purchase program for personal equipment.