Collections Manager (Mortgages)

TL;DR

Collections Manager (Mortgages): Building and scaling in-country debt collection processes for retail credit portfolios with an accent on regulatory compliance, operational efficiency, and third-party agency management. Focus on optimizing recovery strategies, automating workflows, and ensuring high performance across the Dutch mortgage market.

Location: Must be based in France or the Netherlands

Company

Revolut is a global financial super app providing spending, saving, and investment services to over 75 million customers worldwide.

What you will do

• Lead the development of compliant and effective debt collection processes for retail credit.
• Manage the end-to-end debt collections lifecycle for mortgage portfolios.
• Optimize in-house and outsourced collection capabilities using advanced analytics and technology.
• Document policies, processes, and procedures to ensure regulatory adherence.
• Select and oversee debt collection agencies to ensure strict SLA compliance.
• Continuously refine collection strategies to improve contact and cure rates.

Requirements

• 4+ years of experience in debt collection and recoveries within retail banking, fintech, or DCA.
• Fluency in English (C1).
• Fluency in French and/or Dutch (C1).
• Deep knowledge of the Dutch housing and mortgage market.
• Solid understanding of debt portfolio management, debt sales, and restructuring.
• Proven ability to document processes and manage third-party service providers.

Culture & Benefits

• Work in a fast-paced, multicultural environment with over 13,000 employees globally.
• Opportunity to shape financial products at a rapidly growing fintech unicorn.
• Commitment to diversity and inclusion through a dedicated D&I Framework.
• Focus on building innovative, user-centric financial solutions.