Senior Enterprise Customer Success Manager (SaaS)

TL;DR

Senior Enterprise Customer Success Manager (SaaS): Driving success for high-growth enterprise customers by ensuring maximum value realization from the AI-powered SMS marketing platform with an accent on strategic guidance, relationship management, and marketing consultation. Focus on building tailored growth strategies, collaborating cross-functionally to drive retention, and leveraging AI tools to optimize customer outcomes.

Location: Must be based in the US or Canada

Salary: $100,000–$117,000 base + 20% variable compensation

Company

Postscript is an AI-powered SMS marketing platform for Shopify brands, backed by Greylock and Y Combinator.

What you will do

• Cultivate and maintain strong, trusted relationships with a portfolio of enterprise customers.
• Act as a strategic advisor to ensure customers achieve their business goals and measurable ROI.
• Lead strategy sessions to implement innovative SMS marketing best practices.
• Drive adoption of new and existing product features to maximize platform value.
• Partner with Sales, Product, and Support teams to address technical issues and identify upsell opportunities.
• Leverage AI tools to streamline workflows and enhance the quality of customer interactions.

Requirements

• Must be based in the US or Canada
• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce.
• 1+ years of sales experience preferred.
• Strong technical aptitude with the ability to navigate complex workflows and adopt AI-powered tools.
• Proven understanding of e-commerce businesses and marketing strategies.
• Excellent problem-solving, communication, and relationship-building skills.

Culture & Benefits

• Fully remote work culture with a flexible, growth-oriented startup environment.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off policy.
• Equity participation.
• Collaborative team focused on innovation in the e-commerce space.