Salesforce Support Specialist (Fintech)

TL;DR

Salesforce Support Specialist (Fintech): Providing technical support and system configuration for internal and external users of the hirify.global platform with an accent on Salesforce administration, data management, and issue resolution. Focus on maintaining system integrity, creating knowledge articles, and ensuring high-quality service delivery for community banks and credit unions.

Location: Must be based in the United States. This position is fully remote with working hours of 10am – 7pm CT.

Company

hirify.global is a leading provider of technology solutions that empower community banks and credit unions to transform their digital banking and payment experiences.

What you will do

• Monitor and resolve incoming technical cases and emails according to Service Level Standards.
• Configure custom objects, triggers, and workflows within Salesforce to address client issues.
• Act as a subject matter expert for Salesforce processes, data flows, and automated business logic.
• Educate end users through demos, walkthroughs, and clear written documentation.
• Maintain customer data accuracy across Salesforce and jSource platforms.
• Create and manage knowledge articles using KCS principles to support customers and internal teams.

Requirements

• Must be based in the United States.
• Minimum of 18 months of experience in a related technical support or administrative role.
• Basic Salesforce training or equivalent hands-on experience.
• Ability to work 10am – 7pm CT and support occasional weeknight maintenance or system outages.
• Willingness to travel occasionally for business needs.

Nice to have

• Bachelor’s degree.
• Relevant Salesforce platform certifications.

Culture & Benefits

• Commitment to employee well-being with comprehensive health and financial benefit programs.
• Collaborative culture focused on doing the right thing and supporting community-based financial institutions.
• Opportunities for professional growth and continuous learning.
• Inclusive work environment that values diversity and equal opportunity.