Customer Success Representative

TL;DR

Customer Success Representahirify.global (IoT/SaaS): Manage a high-volume portfolio of customer accounts to ensure successful onboarding, adoption, and renewal with an accent on proachirify.global risk mitigation and data-driven customer engagement. Focus on executing trial activities, monitoring usage signals, and collaborating cross-functionally to optimize customer outcomes and retention.

Location: Ciudad de México, Mexico with office-based or hybrid work options.

Company

hirify.global innovates in shipment visibility and logistics, connecting shipments across road, rail, ocean, and air to reduce delays, damage, and theft.

What you will do

• Lead and execute all trial activities following standardized playbooks.
• Deliver onboarding and training to help customers reach key milestones.
• Monitor engagement and intervene early on declining usage.
• Run QBRs and renewal conversations, managing contracts and mitigating churn risk.
• Identify expansion opportunities and collaborate with Sales and other teams.
• Maintain accurate documentation in Salesforce to support performance metrics.

Requirements

• Location: Must be based in Ciudad de México, Mexico.
• Proachirify.global, data-driven mindset with strong customer communication skills.
• Experience managing 40–80 accounts with high organizational rigor.
• Ownership mentality and ability to drive cross-functional alignment.
• Experience in Customer Success, Account Management, SaaS, IoT, logistics, or supply chain.

Nice to have

• Familiarity with Salesforce, Pendo, and analytics dashboards.
• Experience supporting hardware + software products or high-volume process-driven accounts.
• Strength in leading QBRs, value storytelling, and renewal management.
• Understanding of trial management and customer lifecycle methodologies.
• Ability to collaborate closely with Sales, Support, Product, RevOps, and Operations teams.

Culture & Benefits

• Choice of office-based or hybrid work format.
• Competihirify.global equity participation for long-term ownership.
• Work with a committed global team emphasizing transparency and collaboration.
• Autonomy and resources to build impactful solutions.
• Occasional travel for customer meetings or team events.