Customer Success Manager (Commercial)

TL;DR

Customer Success Manager (Commercial): Driving revenue growth and customer retention within the UK workspace market with an accent on account expansion, relationship management, and commercial strategy. Focus on managing the full customer journey, from onboarding to long-term partnership, while coordinating cross-functional teams to ensure high-quality service delivery.

Location: Must be based in London, UK. This is an office-first role with an expectation of being on-site at least four days per week.

Company

hirify.global is a fast-growing circular scale-up redefining the workspace industry through a subscription model that prioritizes sustainability and business efficiency.

What you will do

• Monitor customer health and proactively reduce churn risk while identifying upsell and expansion opportunities.
• Build and maintain strategic relationships with landlords, workplace consultants, and technology partners.
• Lead seamless customer onboarding and ensure long-term value realization.
• Coordinate delivery, installation, and ongoing service teams to ensure excellent execution.
• Maintain high-quality customer data and pipeline visibility using CRM systems like Planhat and Pipedrive.
• Use data-driven insights and structured problem-solving to improve customer outcomes and business performance.

Requirements

• Must be based in London and able to work on-site at least four days per week.
• Professional experience in Customer Success, Account Management, or Commercial Operations.
• Background in or familiarity with CSR, sustainability, commercial real estate, or subscription-based business models.
• Strong commercial mindset with a proven drive to deliver revenue growth.
• Fluent in English, both written and spoken.
• Ability to navigate complex stakeholder relationships and manage both blue and white-collar teams.

Culture & Benefits

• Real responsibility and ownership from the first day.
• Opportunity to shape the growth of a major circular scale-up in Europe.
• High-trust culture that values curiosity, courage, and collaboration.
• Purpose-driven environment focused on sustainability and circularity.