Billing Advocate (SaaS)

TL;DR

Billing Advocate (SaaS): Managing billing inquiries, subscription renewals, and payment discrepancies for a global go-to-market platform with an accent on policy compliance and customer satisfaction. Focus on resolving complex billing issues, maintaining audit-ready records, and collaborating with Finance and Sales teams to ensure accurate financial operations.

Location: Must be based in Mexico City (Hybrid)

Company

hirify.global is a leading AI-native go-to-market solution for revenue teams, providing verified B2B contact data and engagement tools to over 500,000 companies worldwide.

What you will do

• Manage billing inquiries, refund requests, and invoice discrepancies via email, chat, and phone.
• Process subscription renewals and cancellations in accordance with company policies.
• Provision customer accounts based on signed contracts to ensure correct feature access.
• Investigate and resolve billing issues in collaboration with Finance and Sales departments.
• Maintain detailed, audit-ready records of all billing interactions within the CRM.
• Identify and flag recurring billing friction points or process gaps to leadership.

Requirements

• 2+ years of experience in billing support, accounts receivable, or financial operations.
• Full English fluency required.
• Must be based in Mexico City.
• Proficiency with subscription billing models, invoicing, and payment processing.
• Experience using CRM and billing tools such as Salesforce, Stripe, or Intercom.
• Strong Excel or Google Sheets skills for data validation and reporting.

Nice to have

• Hands-on experience with Spotdraft or similar billing automation tools.
• Understanding of SaaS provisioning and subscription lifecycle workflows.
• Familiarity with global tax compliance basics like VAT and sales tax.

Culture & Benefits

• Work in an AI-native environment that prioritizes continuous improvement and automation.
• Collaborative culture focused on extreme ownership and urgency.
• Opportunities for professional growth and autonomy in a fast-paced SaaS environment.
• Exposure to a high-growth company backed by top-tier investors.