Technical Implementation Specialist (SaaS)

TL;DR

Technical Implementation Specialist (SaaS): Leading customer onboarding and technical integrations from kickoff to go-live with an accent on API configuration, data workflows, and project coordination. Focus on resolving technical blockers, managing implementation timelines, and ensuring seamless system setup for neuroinclusive technology.

Location: Remote, Must be based in the Pacific or Mountain Time Zone (USA)

Company

hirify.global creates technology to build a more neuroinclusive world, ensuring that unique minds are recognized and valued through accessible tools.

What you will do

• Lead customers through the end-to-end onboarding and implementation process from kickoff to go-live.
• Coordinate implementation timelines, milestones, and deliverables to ensure successful deployments.
• Support technical onboarding activities, including system configuration, data setup, and integrations.
• Troubleshoot common implementation and integration issues, escalating complex problems to technical teams.
• Partner with Customer Success, Product, and Technical teams to maintain a consistent customer experience.
• Maintain implementation documentation and contribute to the optimization of operational workflows.

Requirements

• 4+ years of experience in implementation, customer success, or a customer-facing technical role.
• Proven experience working with customers in a SaaS or technology environment.
• Working knowledge of APIs, data integrations, and data workflows.
• Experience supporting integrations such as SSO, rostering, or data synchronization.
• Ability to manage multiple implementation projects and competing priorities simultaneously.
• Must be based in the Pacific or Mountain Time Zone.

Nice to have

• Experience within EdTech or implementation-focused environments.
• Familiarity with CRM systems, ticketing platforms, and project management tools.
• Basic SQL knowledge or experience querying data.
• Experience using AI-enabled tools for issue diagnosis or workflow improvement.

Culture & Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules and flexible time off plans.
• Comprehensive health and wellness benefits.
• Career growth through structured development programs.
• Collaborative and innovative culture that values neurodiversity and curiosity.