Salesforce Commerce Cloud (SFCC) Specialist (AMS)

TL;DR

Salesforce Commerce Cloud (SFCC) Specialist (AMS): Participating in documentation, SIT/UAT testing, release support, change validation, and post-deployment stabilization for Salesforce Commerce Cloud (B2C) with an accent on incident/request management, eCommerce process validation, and integration diagnostics. Focus on configuring SFCC using Business Manager, Script Editor, and OCAPI while coordinating fixes across front-end/back-end components and ensuring platform stability and governance compliance.

Company

hirify.global runs and reimagines mission-critical technology systems for leading businesses.

What you will do

• Analyze, diagnose, and resolve SFCC (B2C) technical and functional incidents in the AMS environment to ensure site stability and availability.
• Manage requests and tickets by priority, impact, and response-time standards; review application logs and apply fixes or coordinate resolution.
• Validate end-to-end digital customer journeys and SFCC configurations, business rules, and custom components; document findings and recommendations.
• Configure and customize Salesforce Commerce Cloud using Business Manager, Script Editor, and OCAPI; develop/support SFCC front-end and back-end components.
• Implement and validate integrations with payment gateways, inventory systems, order management, and customer data platforms; ensure correct HTML/CSS/JavaScript integration.
• Support testing and releases (SIT/UAT), validate deliverables before production deployment, and perform post-release stabilization and monitoring.

Requirements

• Strong experience with Salesforce Commerce Cloud (B2C): administration, configuration, customization, and SFCC architecture/best practices.
• Hands-on knowledge of SFCC tools: Business Manager, Script Editor, and OCAPI (Open Commerce API).
• Experience with eCommerce integrations (payment gateways, inventory management, order management, and customer data systems).
• Web development skills for SFCC: HTML, CSS, and JavaScript; ability to work with SFCC-related front-end and back-end components.
• Technical analysis experience: log review, error identification, and resolution.
• Experience using support/change tools such as Jira and ServiceNow (or similar).

Culture & Benefits

• Hybrid-friendly work environment.
• Be Well programs supporting financial, mental, physical, and social health.
• Access to learning opportunities and certifications (Microsoft, Google, Amazon), plus coaching and hands-on experiences.
• Continuous feedback and personalized development goals.
• Inclusive, “open and borderless” culture focused on belonging and shared success.

Hiring process

• Application process with an option to select “Employee Referral” if applicable.