Senior Director, Engineering Quality & Customer Experience (AI)

TL;DR

Senior Director, Engineering Quality & Customer Experience (AI): Leading the enterprise-wide transformation to AI-native quality engineering and continuous delivery with an accent on agentic test generation, LLM-assisted validation, and journey-based quality coverage. Focus on building a high-performing Quality Engineering Center of Excellence to ensure reliability across complex payment and insurance workflows.

Location: Must be based in the United States

Salary: $175,000 – $230,000 USD

Company

hirify.global is a fintech company providing a digital payments network for the insurance industry, processing over $120 billion in annual payments for more than 300 carriers.

What you will do

• Lead the enterprise shift to AI-native quality engineering, implementing automation-first strategies and agentic test generation.
• Establish and manage an AI Quality Engineering Center of Excellence to standardize tooling and adoption frameworks.
• Drive the release model toward continuous deployment by embedding CI/CD quality gates and release confidence scoring.
• Own quality strategy across the full customer lifecycle, including onboarding, implementation, and production performance.
• Develop carrier-profile-driven coverage models using production data and NPS insights to prioritize test investment.
• Lead and mentor a multi-disciplinary team of platform engineers, SDETs, and QA specialists.

Requirements

• Must be based in the United States
• Bachelor's degree in Computer Science, Engineering, or equivalent experience.
• 10+ years in senior engineering, SDET leadership, or digital transformation roles.
• 5+ years of experience leading managers and Staff-level engineers.
• Proven success in building Quality Engineering Centers of Excellence and enterprise automation frameworks.
• Strong understanding of AI-native quality engineering, including LLM, RAG, and agentic workflow validation.
• Experience with ACH, payment processing, or insurance industry workflows is preferred.

Culture & Benefits

• Competitive salary and comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Strong commitment to work-life balance and professional growth.
• Opportunity to work in a large-scale, high-impact fintech environment.