Intake Specialist (Legal)

TL;DR

Intake Specialist (Legal): Serving as the first point of contact for a U.S. personal injury law firm to engage potential clients and qualify leads with an accent on sales-driven conversion. Focus on managing high-volume inbound/outbound communications, documenting case details in CloudLex, and ensuring professional client support.

Location: Must be based in Colombia

Salary: $1,000–$1,200

Company

hirify.global connects top-tier talent with agencies and startups globally, focusing on professional fulfillment and career growth.

What you will do

• Manage inbound and outbound calls with empathy and professional confidence.
• Engage potential clients to assess situations and qualify leads based on firm criteria.
• Convert qualified leads into signed clients using a sales-driven approach.
• Document client information and case details accurately in CloudLex or case management systems.
• Follow intake scripts and workflows to ensure consistency and efficiency.
• Coordinate consultations and follow-ups with attorneys and case managers.

Requirements

• Must be based in Colombia
• 1+ year of experience in intake, sales, customer service, or administrative roles.
• Proven ability in lead qualification, conversion, or client onboarding.
• Strong English communication skills, both written and verbal.
• Ability to work in a fast-paced, high-volume environment.
• Working hours: 9 am - 6 pm EST

Nice to have

• Experience in a U.S. personal injury law firm.
• Experience using CloudLex or similar CRM systems.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work with a fast-paced U.S. legal firm.
• Observance of U.S. Federal Holidays.
• Focus on professional and personal fulfillment.